STITCH & PRESS HTX LLC Privacy Policy
1. Customer Responsibility:
- Customers are responsible for submitting accurate logos, correct names, preferred colors, and sizes.
- Confirmation of the final design, product choice, color(s), logo size, design/logo placement is required.
- Expected completion time must be clearly communicated during the order placement and must be agreed upon by both parties before production begins.
- Signature approval is mandatory to initiate production.
2. Payment Policy:
- A 50% down payment is required for all custom orders before production begins.
- Final payment is due on or before shipping or delivery of complete order.
- A $35 fee will be applied on any return payments.
3. Cancellation Policy:
- After receiving deposit, a 24-hour cancellation window is available for all orders, excluding expedited or premium item orders.
- After receiving deposit, a 48-hour cancellation may be considered, but a 20% of total order (restocking fee) will be charged.
- After 48 hours from receiving deposit on any custom order, the deposit cannot be refunded.
4. Return and Exchange Policy:
- Blank apparel can be returned and exchanged if the items are in their original condition within 2 weeks of delivery.
- Returns on custom orders can be made within 7 days of delivery, but only for defective merchandise.
- Expedited orders cannot be returned or refunded.
- Premium order items may have specific cancellation restrictions.
5. Social Media Disclaimer:
- By placing an order, customers acknowledge that their brand logo may be featured on our social media platforms. If privacy is a concern, please communicate with us before placing an order.
6. Questions and Clarifications:
- Customers are encouraged to ask any questions or seek clarifications before placing an order to ensure satisfaction.
- Due to monitor settings, colors on final products may appear different than online.
7. Personal Information and Marketing
- We collect personal information you provide to us. This could result in email marketing with promotions, sales and store updates.
8. Branding and Personal Use
- Individuals may not add their own branding to apparel purchased online, in-store, or at scheduled pop-up events.
Note to customers:
- Expedited orders may not be eligible for cancellation due to their time-sensitive nature.
- Premium item orders may have specific cancellation restrictions based on supplier policies.
By placing an order with us, customers agree to abide by these policies. We reserve the right to update or modify these policies as needed, and any changes will be communicated to our customers in a timely manner.
Thank you for choosing our custom embroidery services.
Stitch & Press HTX LLC
stitchandpressinfo@gmail.com